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The Automation Index

Office administrator

13 processes in this role

Office administrators keep records, process forms, file documents and move data between systems. McKinsey rates office support among the occupation groups most exposed to automation, because so much of the work is structured data. These entries show where that exposure is real today and where it is still overstated.

O*NET occupations: Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (43-6014.00); Office Clerks, General (43-9061.00); Data Entry Keyers (43-9021.00). The scenarios below add up to 80 hours a week, but they describe different businesses, so do not add them for your own.

ProcessAutomatable todayHours back / week
Shared inbox triage
Mostly.
76%10
Data entry between systems
Mostly.
80%8.5
Form-to-CRM data capture
Mostly.
88%8
Purchase orders
Largely.
69%7
Appointment booking
Mostly.
82%7
Expense receipt capture
Mostly.
77%6.5
Internal request intake
Largely.
70%6
Contract generation and e-signature
Mostly.
82%5.5
Onboarding document collection
Mostly.
74%5.5
Invoice creation and sending
Mostly.
83%5
Account provisioning
Largely.
61%4
Rescheduling and cancellations
Yes, largely.
72%3.5
Quote follow-up
Partly.
51%3.5