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Receptionist

6 processes in this role

Receptionists answer calls, book and move appointments, and greet people. Missed calls and manual booking are where small businesses lose the most enquiries. Much of the routine scheduling now automates well; the warmth and the triage of unusual requests still benefit from a person who knows the business.

O*NET occupations: Receptionists and Information Clerks (43-4171.00). The scenarios below add up to 35 hours a week, but they describe different businesses, so do not add them for your own.

Process	Automatable today	Hours back / week
Form-to-CRM data capture Mostly.	88%	8
Appointment reminders Yes.	82%	7.5
Appointment booking Mostly.	82%	7
Shift handover reports Largely.	67%	5.5
Rescheduling and cancellations Yes, largely.	72%	3.5
Missed-call text back Yes, mostly.	63%	3.5